Red Stag Casino – Clear and Fair Terms and Conditions

Each time you perform any of the above actions, you thereby confirm that you have read the most current version of the Terms and Conditions posted here on the Casino website.

1. In order to start and continue using the Casino, a player must meet a number of requirements based on your location and age. Participation is only permitted to individuals located in jurisdictions where online gambling is legally permitted and who have reached the minimum legal age, which is either 18 years or the age of majority in a given region (whichever is higher). The Casino is not available to individuals from the following categories:

• Anyone residing in a jurisdiction where online gambling is restricted or prohibited by law;
• Anyone under the legal age of 18 or over;
• Anyone using the Casino for purposes other than personal entertainment.

Players are solely responsible for finding out whether online gambling is legal in their region and for complying with all applicable local laws. We do not provide legal advice in any form and are not responsible for a player’s failure to comply with the rules in their region. None of our employees or representatives are authorized to make any representations as to whether online gambling is legal for you in your geographical situation.
When a player chooses to play for real money, he/she thereby confirms that:

• He/she has satisfied himself/herself that online gambling is legal in his/her jurisdiction;
• He/she is not prevented from playing by any legal restrictions;
• He/she has the full legal right to participate;
• He/she undertakes to comply with all relevant laws when using the Casino.

Any activity by underage users is void and can and must be revoked. If a minor attempts to use the platform, his/her transactions will be voided and winnings will not be paid out. The Casino may request proof of age and has the right to refuse access at its sole discretion.

2. There is no requirement to make a deposit or wager real money in order for you to enjoy the games at our Casino. However, players may and are entitled to wager real money, provided they comply with all provisions set out in the Terms and Conditions and strictly adhere to the Casino wagering rules. All gaming activity is carried out entirely at the player’s own risk. Players must understand and accept that:

• There is no guarantee of winning;
• Losses are possible;
• All funds deposited for gambling are subject to the risk of being lost.

3. The Player confirms that his use of the Casino, including creating an account, making deposits or bets and requesting withdrawals, is for his own enjoyment and leisure only. The Casino must not be used for professional gambling, group concerted play or any other activity that involves coordinating with others for the purpose of profiting from the Casino. By participating, the Player also acknowledges that he does not find the Casino, its games or the very nature of online gambling in any way offensive, inappropriate or unacceptable.

4. The Player acknowledges and understands that some people may struggle with gambling addiction or may not be able to fully control their betting behavior. In such cases, the Company will not be held liable for any harm, loss or negative consequences arising from such problems.

5. Once the Player has downloaded the Casino Software to their device and has begun the account registration process, they must provide accurate and truthful personal information, which includes:

• First and last name;
• Email address;
• Physical address (street, house number, etc., not a PO box);
• City, state/province, zip code, country;
• Phone number;
• Date of birth.

These details are used to automatically create an account with the payment system that manages financial transactions in our Casino. It is the Player’s responsibility to update any outdated information as it changes. The Company will not be held liable for any damage that may occur if data is intercepted or misused during online transmission.

6. The Player is solely responsible for maintaining the security of their login details, primarily the account number and password. They must take all necessary steps to protect the confidentiality of this information. Any deposits, bets, losses or other transactions made using the Player’s account will be considered the Player’s own actions, made by them. If the login details are lost, forgotten, transferred or disclosed to others (intentionally or accidentally), the Casino will not be held liable for any consequences of such actions, including loss of funds or unauthorized activity on the account.

7. Players are strictly prohibited from allowing others to use their account under any circumstances. This also applies to persons who are under the required age to play (18 or above). Only a Player who has completed the registration process (and provided all required information) may access the Casino, place bets or claim any winnings or prizes associated with their account and activity at the Casino.

8. When a Player applies for a real money account, they provide the Company and its authorized agents with express permission to conduct background checks related to the Player’s credit status. We may make inquiries to third party sources both during the initial application process and in connection with any future deposits made to your Casino account.

9. Each Player is allowed to have only one account registered in their name. Playing on behalf of another person is strictly prohibited. If the Casino is unable to verify the identity or ownership of a Player, any payments to that Player will be suspended until such verification is successfully completed.

10. All bets must be made exclusively through the official interface of the Casino website or its authorized software installed on your device. The use of any alternative methods, including automated “robot” players, is not allowed. If we detect a case of using such unauthorized software, we reserve the right to cancel all relevant bets already made, close the Player’s account or take other necessary measures. Players who use multiple browsers or attempt to gain unauthorized access to the Casino software will forfeit all winnings and their accounts will be closed.

11. If funds have been credited to the Player’s account as a result of an error – whether due to human error or technical problems (with software, hardware or inre), due to incorrect calculations of payments or any other error – the Player undertakes to notify the Company immediately. Such erroneously credited funds will not be considered valid winnings and will not be paid out by us. If the Player fails to report such an error promptly, any winnings received thereafter, regardless of whether they are related to the error that occurred, will be considered invalid and will be withheld or returned by the Company.

12. Furthermore, the Company disclaims any liability to Players or third parties for any loss or damage that occurs, directly or indirectly, as a result of any of the following reasons:

• Failure, temporary damage or complete destruction of the Casino Server or records on it;
• Winnings that occurred due to software, hardware or related problems;
• Delays, errors, losses caused by failures in telecommunications or data transmission systems;
• Attempts by Players to participate in the Games using methods not intended or approved by the Company;
• Any force majeure events or circumstances beyond the control of the Company.

13. The Casino server software is the final record of all game transactions. If there is a discrepancy between the results displayed on the Player’s downloaded Casino Software and on the Casino server, the server record will be considered final and binding. The Company will not be liable for any losses arising from such discrepancy.

14. Any disputes related to the use of the Casino, Player accounts, entitlement to winnings or other related issues must be submitted in writing to the Company within 14 (fourteen) days. In the event of a discrepancy between the Player’s software and the Casino server, the server result will be considered the official result of the Game.

15. All tournament events and active spins will end exactly at the scheduled tournament end time. Spins that are in progress when the tournament ends will not be completed after this time.

16. Players who attempt to withdraw amounts of money greater than their initial deposit but fail to meet the minimum wagering requirements to receive bonuses will have those funds automatically credited back to their accounts. Such Players may also face restrictions on the use of their accounts as a result.

17. The Company has the right to deny access to the Casino to any person based on their jurisdiction or for any other reason. We may also, at our sole discretion, cancel a Player’s account and pay out any balance remaining after cancellation. The Company may, at its sole discretion, void winnings and refund the initial deposit only if any of the following conditions apply:

• A player has more than one active account on this or related casino sites;
• The name on the Player’s account is different from the name on the payment method used;
• The Player has provided false or misleading information upon registration;
• The Player is a underage;
• The Player resides in a jurisdiction where gambling is prohibited by law;
• The Company reasonably believes that the Player does not meet the age or other requirements set out in these Terms;
• The Player allows others to play using their account, whether intentionally or not;
• The Player uses their account for professional or group play, and not for personal entertainment and leisure;
• The Player uses a promotion at the Casino before fulfilling its terms;
• The Player has been caught cheating or using systems (machines, software, etc.) designed to exploit and defraud the Casino;
• The Company has reasonable grounds to believe that the Player has already participated in prohibited activities at other online casinos.

18. Withdrawals from bonuses or tournaments won without a cash deposit are limited to $160 USD, except for Australian players who can withdraw up to AUD$250. The Company reserves the right to remove any winnings over $150 USD if no cash deposit has been made. For Martini Weekly Cashback, the maximum payout is $160 (AUD$250 for Australians) or double the cashback amount, whichever is greater, with a cap of $2,400.

19. By accepting any prize or winnings, the Player agrees to be bound by these Terms and Conditions and also agrees that their name may be used for promotional purposes by the Casino. The Player is solely responsible for any taxes applicable to any prizes they receive.

20. If the Company suspects the Player of breaching these Terms, engaging in fraudulent or criminal activity or if any deposits have been reversed (chargebacks), the Company may:

• Withhold deposits and winnings;
• Seek compensation for any debts owed to the Company, including under the indemnity provisions;
• Take further legal or regulatory action as necessary. The Player agrees to pay all amounts owed to the Company or the Payment Providers and will not make chargebacks or reverse deposits. If a chargeback occurs, winnings will be forfeited.

If the Player defrauds or attempts to defraud the Casino, if he makes false or malicious statements about the Company, the Company reserves the right to publicly disclose the Player’s identity and share this information with other casinos, banks, credit card companies and authorities.

21. Players who deposit funds using a credit card can withdraw funds using any method. However, those who deposit using other methods must withdraw using the same method they used to deposit. At least one deposit with the selected withdrawal method is required to verify ownership of the gaming account.
The Company aims to process withdrawals promptly, but external factors such as financial institution restrictions may cause delays beyond our control.

22. Before the first withdrawal, the Company may request documents from the Player to verify their credit card details and the authenticity of the account. Players must keep their identification documents up to date.

23. Players must wager their own deposited funds at least once before making any withdrawals.

24. The Company may ask Players to disclose the source of their funds and general financial status, and may also require proof of how their payment accounts are paid.

25. Using payment methods registered under another name is prohibited. Deposits must be made in the Player’s name only. The Casino reserves the final right to decide which withdrawal method to use. Payments will only be sent to accounts controlled and legally owned by the Player.

26. Accounts that have been inactive for 12 (twelve) consecutive months are considered inactive and abandoned by their owner. Any funds remaining in such accounts will be cancelled by the Company. Players can reactivate their accounts by contacting our support team and any cancelled funds will then be restored without any penalties. However, if no real money deposits have been made and the account remains inactive for 60 (sixty) consecutive days, the remaining funds will be removed.

27. Any materials submitted by the Player for the purpose of receiving prizes from the Company become the property of the Company and are not subject to return to the Player. The Company shall not be held liable for lost, late, illegible, incomplete, corrupt or misdirected entries or requests.

28. The Player acknowledges that all names, logos and intellectual property associated with the Casino are trademarks and service marks owned by the Company and all rights thereto are reserved. The mere fact of the Player’s use of the website does not give him (the Player) any rights to these trademarks, graphics, texts or related content.

29. The Company’s employees and related persons (including licensees, distributors, affiliates, subsidiaries, advertising agencies, media partners, their immediate family members) are not entitled to participate in the Casino games.

30. The Player agrees to fully indemnify and hold harmless the Company, its employees, officers, directors, licensees, affiliates, subsidiaries, agents and partners from and against any and all costs, losses, liabilities, expenses or damages arising out of or in connection with the Player’s use of the Casino website, materials, participation in the Games, acceptance of prizes or use of the Casino Software.

31. The Player also agrees to indemnify and hold harmless the Company and its representatives from any legal or other actions initiated by or against the Player and related to their interaction with the Casino or the Company, this includes matters arising from the possible illegality of online gambling in the Player’s jurisdiction.

32. All telephone calls to Customer Support are for assistance only. While we make every effort to provide as accurate information as possible, any data provided is subject to the official rules, terms and conditions available on the website or via email.

33. As a registered user of our Casino, you will receive notifications via email and regular mail about special promotions, surveys and newsletters from RedStagCasino.eu. However, the Company is not responsible for any information received from third parties, even if it appears to originate from us or is approved by us. All rules, terms and conditions published on our website or in email offers are valid and final, and any conflicting information provided by Customer Support is considered an error and has no legal effect.

34. We recommend that you keep a hard copy or electronic copy of all details of your transaction, as well as the game rules, cancellation policies and payment methods, to avoid any confusion or disputes later.

35. If you are not completely satisfied with our service, we are ready to consider your case and can also refund your money if your claim is justified. To request a refund, please contact us at [email protected].

36. The Company reserves the right to add new games or activities or discontinue any existing ones at any time without prior notice to users.

37. We may update or change these Terms and Conditions or any related procedures at any time without prior notice to Players. Such changes will be made at the sole discretion of the Company and will be effective immediately.

38. The limitation of having only one real account per player applies to households, addresses, email addresses, credit card numbers, bank accounts and shared computing environments such as schools, workplaces or libraries.

39. These Terms and Conditions constitute the entire and exclusive agreement between you and the Company and supersede all prior agreements, representations or understandings.

40. Red Stag Casino reserves the right to refuse new accounts from certain countries, including Canada, France, Austria, Israel, Panama, United Kingdom, Belarus, Russia and the United States.

By signing up for Red Stag Promo Alerts, you agree to receive up to four (4) promotional text messages per month to your mobile device with offers specific to your country and special ongoing offers.
Standard message and data rates may apply. Your consent to receive such marketing communications is provided by you when you opt in to this service and includes permission to use your telephone’s automatic dialing system.
Consent to receive such text messages is not a condition of purchasing any products or services.
By registering, you confirm that you are 18 years of age or older.
To stop receiving these messages, simply text STOP to 47829 and you will receive a confirmation message that you have stopped receiving these messages.
For assistance, text HELP to 47829 or call our toll-free number 1-888-281-3640.

By choosing to participate in our Casino games, the Player confirms that he/she fully understands and agrees to be bound by these Terms and Conditions, including any future changes made to them. The Player agrees to regularly review these Terms and Conditions to ensure that he/she is aware of any updates or amendments that may be posted by us on the Casino website under the “Terms and Conditions” section. It is the Player’s responsibility to remain aware of such changes. If the Player does not agree with the Terms and Conditions or does not understand their content, he/she must not create or use his/her own account, participate in the Casino games or accept any prizes from the Casino.