Your Data Is Safe at Red Stag Casino: Our Commitment to Privacy

At Red Stag Casino, our goal is to ensure the utmost privacy for every person who interacts with our platform. In the Privacy Statement below, we describe how we manage, protect and use the personal data of our users. We kindly encourage you to read and understand the text below carefully. This text complements our general Terms of Use, together they form a complete picture of your rights and our obligations when you use www.redstagcasino.eu (hereinafter referred to as the “Site”). The Site is operated by Red Stag Casino, a registered legal entity, which is referred to in this document as “we”, “us” or “Red Stag Casino”.

If you choose to use our Site, you hereby acknowledge and unconditionally accept the terms described below in this privacy policy. Your continued interaction with the Site constitutes your consent to Red Stag Casino processing your personal data in the manner described herein below. If at any time you do not agree with our rules, then you must immediately stop using the Site. We also reserve the right to revise this policy if we have a need to do so. If we make changes, then your continued use of the platform will constitute your consent to those updates.

We collect personal information about you at various stages of your interaction with our Red Stag Casino platform. This category of information includes, but is not limited to, information when you participate in our online gambling services, contact our customer support, register for updates or additional services, or respond to our surveys and questionnaires. In some cases, we may also receive your personal information from third parties to whom you have chosen to disclose your data in one form or another. The information we collect may include your full name, home address and email address, telephone numbers, payment information (debit or credit card details), and optionally additional information that may be related to your lifestyle. This information may be collected during the registration process or from your responses to our messages sent to you.

Once you have provided us with your personal information, we use it for various purposes, all of which are equally legitimate. These purposes include:

• Facilitating your access to the online gambling services we provide;
• Responding to your inquiries regarding service situations;
• Customer support;
• Improving our services and the content of our website;
• Providing updates related to our products, services or software.

We may also use your data to achieve the specific purpose for which it was collected, this includes any marketing communications that you have previously consented to receive. Our use of your information is always strictly dependent on the preferences you have indicated.

While Red Stag Casino treats all personal data as strictly confidential and does not sell it to third parties, there are objective circumstances in which your data may nevertheless be transferred for processing. This may occur through the sharing of data within our own affiliated companies, with third party service providers contracted to provide services on our behalf, and with auditors, legal advisers and potential investors or buyers who may conduct due diligence on our business for their business purposes. Where required by law, such sharing of data is governed by a data processing agreement that ensures that your rights are protected in strict accordance with data protection legislation.

Once you have registered with us, you will receive periodic email communications from Red Stag Casino. These communications include newsletters (e.g. game updates), advertisements, and information about your account. If you do not wish to receive these emails or would like to unsubscribe from certain communications (this can be customized), you can do so at any time. Each email we send contains an unsubscribe link. You can also contact our support team directly and request to be removed from certain mailing lists. Red Stag Casino undertakes to promptly and unconditionally fulfill all requests for refusal received from customers.

Cookies play an important role in how we manage and personalize your gaming experience on our platform. A cookie is a small data file stored on your device, which helps to save user preferences and login data for future visits to the site. We use cookies solely to operate and improve the Site. In addition to cookies, we also log IP addresses, which are unique identifiers assigned to your own device. This information helps us analyze our site traffic, improve security, and resolve any problems with the site. Cookies also allow us to recognize returning users, remember your preferences, track interactions with advertising, and understand your behavior when visiting the Site. These features allow us to provide a more personalized and effective service. Accepting cookies is optional, but rejecting them may result in your access to certain content or features of our Site being restricted. Instructions on how to manage or disable cookies are available in the Help section of your web browser. But please note that rejecting cookies may limit certain features that are vital to account security and the safety of your financial transactions.

Red Stag Casino uses an internal advertising system that tracks IP addresses in order to provide users with more accurate and relevant advertising content. This may include banners in specific languages, as well as offers tailored to your specific region. However, this system does not record or use your email address for any form of unsolicited messages.

We do invest significant effort and resources in protecting your information with us, but you should understand that no Internet system can provide complete and unconditional security. That is why we cannot be held responsible for breaches that occur as a result of data transmission errors beyond our control, unauthorized access or other circumstances over which we cannot fully control. Therefore, although we do our utmost to maintain your privacy with us, you should be aware of the risks associated with using the Internet.

As a user, you nevertheless play a critical role in maintaining your own privacy. This primarily means protecting your login credentials, especially your account ID and password. Be careful when sharing personal information online, and act responsibly in all your interactions with our Site.

If you believe that any personal information we hold about you is inaccurate, or you would like to have your records removed from our systems, you have the right to take action to do so. Our platform provides tools that allow you to update or delete your information yourself. You can also submit a request to our support team for further, more detailed assistance. Please note that a reasonable fee may apply for certain records. Please also remember that deleting your personal information may limit your access to certain features or services on the site to which you have subscribed, and we cannot refund pre-paid services that are no longer available to you due to such deletions. In addition, in order to maintain system integrity, resolve disputes, and comply with our legal obligations, we may nonetheless continue to retain limited information in accordance with applicable requirements even after we have complied with your deletion request.

We retain your personal information only for as long as is reasonably necessary to fulfill the original purpose for which it was collected. Once that purpose has been fulfilled, or if you withdraw your consent, your data will be deleted unless we are legally required to retain it for a longer period.

There are, however, a number of legal situations in which Red Stag Casino may still be required to disclose your personal data. These include complying with lawful requests from authorities, protecting our legal rights and intellectual property, and investigating any fraudulent or illegal activities related to our platform. In these cases, we may indeed share relevant personal data (your full name, address, payment information, telephone number or email address) with the relevant third parties. We only take such action when we believe it is necessary to mitigate potential legal liabilities or ensure compliance with regulatory requirements.

Red Stag Casino reserves the right to change this Privacy Policy at any time at our sole discretion. Any changes will be posted on this page. It is your responsibility as a user to periodically review this policy to ensure you are aware of any updates or adjustments that may affect your personal data rights. We encourage you to check this section regularly to ensure you are fully informed.

If you have any questions, concerns or comments regarding this privacy policy, the processing of your data or the security measures in place, you can contact our support team at [email protected]. We value any feedback you may have and strive to deal with all requests as thoroughly as possible.